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Posted by Nagesh Polu :
Bluewater Power (BWP), an Ontario-based energy solutions provider, partnered with HCL AXON to upgrade its SAP Customer Care and Billing Solution. The implementation of SAP's CRM 7 Solution will enhance Bluewater's customer service capabilities and further its commitment to customer's energy efficiency and grid reliability.
SAP's CRM 7 will provide automation and up-to-date information to improve the visibility of customers across the organization, allowing BWP to adapt quickly to changing business and customer needs.
"The migration to SAP's CRM 7 and the new customer care delivery model BWP is establishing will provide a solid foundation for a whole new level of service to BWPs customers," said Keith Broad, Director of Information Technology for BWP. "Over the past couple of years, BWP's business environment has changed considerably alongside evolving customer needs in an increasingly competitive market, and CRM 7 will further this evolution."
"Bluewater Power is one of the original customers of the SAP Utility Billing Systems and has been committed to this important migration from day one," says Andrew Jornod, Vice President for HCL AXON, Utilities. "The BWP upgrade proves that if you choose the right software company and implementation partner, a major enhancement (such at a completed replacement of you Customers Interaction Center) doesn't have to be a risky proposition."
The upgrade took close to four months and was delivered on time and budget with a highly skilled team from BWP and HCL AXON.
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